OEE: 85% of consumer interactions will be non-human by 2020. What else does the future have in store?


The customer-centric organisations of today are already keenly aware of the digital revolution, which has transformed conventional business models while empowering customers. Over the last decade, customer experience (CX) has drastically changed with the introduction of several opportunities for customers to interact, engage and transact with brands at their convenience across multiple channels.read more

OEE Consulting joins the MCA


The Management Consultancies Association is delighted to announce that OEE Consulting is the latest management consulting firm to join the Association.

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OEE: Future of Service


OEE Consulting's annual conference at America Square in London was attended by over 160 people this year. Andrew Neil hosted the event and challenged the audience whether their businesses were ready to cope with the changes ahead. read more