NewVoiceMedia appoints Dennis Fois as new CEO

10-Jan-2018

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced today that its Board of Directors have appointed Dennis Fois as the company’s new Chief Executive Officer, effective immediately. Fois will lead NewVoiceMedia through its next growth phase, aimed at doubling turnover by 2020.

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Gartner: Treating Information as an Asset

04-Dec-2017

Information warrants its own strategy to ensure its economic benefits are fully maximised.The emergence of a chief data officer in many organisations and across industries indicates a growing recognition of information as a strategic business asset – one distinguished from the technology through which it flows.read more

Gartner: The Emergence of the IoT Architect

15-Aug-2017

The Internet of Things requires strong executive sponsorship, but the will of the organization isn’t sufficient to make IoT a reality. Someone has to have the complex role of understanding the needs of affected groups, identifying the target architecture that can address those needs and steering the organization toward that target state. This is the IoT architect.read more

Gartner: AI will soon be ubiquitous, but beware the hype

28-Jul-2017

Market hype and growing interest in artificial intelligence (AI) is driving software vendors to introduce the technology into their product strategy, with AI expected to be pervasive in almost every new software product and service by 2020. But this approach is creating considerable confusion in the process.read more

Unisys: 3 ways to massively fail with machine learning (and one key to success)

24-Jul-2017

Though everyone seems to be piling on the machine learning bandwagon, it's a game that only the rich can play. While open source machine learning projects like Google's TensorFlow and Amazon's DSSTNE lower the bar to would-be machine learning engineers, resolving the skills deficit that Gartner analyst Merv Adrian called the biggest hurdle to machine learning success, no amount of training can resolve a thornier issue: Lack of data.read more

Gartner: Artificial Intelligence and the Enterprise

26-Jun-2017

The exceptional opportunity of AI makes it imperative for enterprises to plan for change. Artificial intelligence technology promises to solve problems organisations could not before because it delivers benefits that no humans could legitimately perform.read more

Gartner: A 101 on Natural Language Processing in Business

13-Jun-2017

Benchmarked by industry forerunners and expanding explosively by its own methodology, the best customer experiences in natural language processing (NLP) are found through continued and correct application: a surprisingly difficult task, given the subtleties of human expression.read more