The newly released report evaluates 21 managed workplace services providers on their completeness of vision and ability to execute across a variety of criteria, including service delivery capabilities, customer experience, operations, market understanding and strategy, and innovation.
Gartner says Leaders “deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions.” In addition, the Leaders quadrant indicates the direction of the MWS market. However, most digital workplace offerings still have low adoption rates. Eight service providers have emerged as Leaders in this Magic Quadrant. “Leaders have demonstrated their experience in delivering managed workplace services and understand the requirements to successfully deliver these services. They have proved their Ability to Execute and their Completeness of Vision.”
The Gartner “Magic Quadrant for Managed Workplace Services North America by Daniel Barros, Helen Huntley, and Karen A. Hobert, can be read here.