Information Services Group has launched a new publication Perspectives from the Pioneers. It explores the theme of IT Organisations in the Digital Era and comprises a selection of 12 curated thought pieces by CXOs from across a spectrum of industries.

1. Unlock the potential of technology to expand your revenue streams. CIOs can learn a lot from the airline industry, which, as a low margin business is coming under increasing cost pressure from discount airlines. This has driven it to seek new ways to expand its revenues through ancillary sales. Technology has the potential to create new in-flight retail revenue opportunities from passengers whose attention we can capture for the duration of the flight. Dr. Roland Schütz, Executive VP & CIO, Lufthansa Group Air-lines

2. While the technology continues to adapt, the basics of business have not changed over the last few centuries. The aim is always to improve margins by bringing in in-creased productivity, efficiency and optim¬isation while keeping operational costs low. New innovations like DevOps (where the traditional software development and testing functions are integrated) offer a great way to reduce operational layers and cost while increasing agility. CP Gurnani, President, Nasscom & CEO, Tech Mahindra

3. Digital adoption is critical to thrive. Organisations should be looking to ‘Shrink IT’ and ‘Grow Digital’. To do this, CIOs must make a choice between incrementally modernising their legacy systems or transitioning to a new platform, looking to the plethora of niche providers that have sprung up for bespoke solutions. R.Srikrishna, CEO, Hexaware Technologies

4. Consolidate your vendors but collaborate with niche providers. Several outsourcing trends have emerged over the last few years – enterprises that once worked with a number of different providers now prefer to work with a few premium partners, giving those partners a greater share of wallet and the opportunity to develop a close partnership with their clients. As the role of technology increases, organisations should also accept that they must collaborate with providers to develop ideas and implement broader initiatives, in outsourcing as well as in business transformation and automation. Mohit Joshi, President and Global Head of Financial Services, Infosys

5. Build bridges with the business. An important focus area for us has been improving communication with the business. As part of this we have reduced the number of technical training sessions for our IT teams to focus more on soft skills development. This has really paid off well and helped IT build rapport with our business. Rudi Peeters, CIO, KBC Bank

6. Invest in exponential technologies like Internet of Things. The convergence of the digital and physical worlds will drive technology innovation in the coming years, with big data platforms key to using real time performance information to improve operational efficiency. By investing in IoT, organisations are discovering long-term opportunities for cost reduction and market disruption. Sanjay Jalona, CEO, L&T Infotech

7. Choose partners that want to collaborate. Vendor relationships are crucial to success, and yet too often we stick to familiar options that aren’t delivering the agility required. Organisations should move from traditional supply chain relationships to partners willing to collaborate and solve long standard industry problems. Kevin Ives, Director, Arriva

8. Prioritise Business Relationship Management and put IT on the front line. BRM brings IT closer to the business, which is why we have BRM roles in each of our sites. They have detailed conversations about key challenges and look for solutions at a local level, complemented by a central reporting team. Through this model, BRMs have been instrumental in making decisions quickly, rather than creating disparate pilot projects that never converge as one, and means we benefit from cross-fertilized thinking that can be scaled across all our companies. Tony King, CIO, Urenco

9. Be clear about the business value that any new technology solution can bring to your business. It is no longer enough for CIOs be technology experts, they must understand the tangible link between IT investments and the business value, pain points and challenges. We have a responsibility to bring new technologies to our business partners with informed recommendations about when and how to adopt them, and, ultimately, our users must understand why we made our decisions. Business and IT must develop a partnership to achieve this. Sam Mantle, VP & Head R&D IT, Novartis

10. Embrace digital, but don’t expect to deliver a premium experience without making fundamental changes to the back end. Digital has changed buying behaviours, as it becomes an increasingly central business priority. However, today, it is not just about having an app, but about having the infrastructure to rapidly deliver a promise through the use of technology. To do this, IT and business leaders must prioritise bolstering back end technology as opposed to just focusing on front-end innovation. Rajan Kohli, Senior Vice President, Global Head, Wipro Digital


The full publication can be viewed here: http://info.isg-one.com/Perspectives-IT-Organizations-in-the-Digital-Era.html.
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