Montréal, Quebec, - CGI has released the findings of a survey it commissioned of more than 1,400 bank consumers across seven countries to understand current consumer views on the future of banking. While consumers value banks for providing a secure place for storing and moving money and data, there are other value-add services they want but are not currently receiving, including identity and data protection, rewards, wealth building, personalization, and cash management.

In addition, online banking has become the most preferred service channel, regardless of age, income, location or bank type, and evolving consumer expectations are driving the need for accelerating banks’ digital transformation programs. Without action, banks may be forced into being a ‘wholesaler’ by their own customers while faster movers and innovators will be benefiting from consumer loyalty and new revenue streams.

Key survey findings include: