EY:  EY achieves strong growth


EY, the professional services firm providing assurance, tax, transaction and advisory services, has reported UK fee-income growth of 7% to £2.150 billion for the year ending July 1, which is up from £2.010b in the previous year. read more

Is the tide turning in the German consulting market?


The overarching narrative within the consulting market over the last decade has been about the inexorable decline of traditional strategy consulting, and of a more practical, implementation-focused brand of consulting emerging in its place

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France’s leading customer service consultancy and Think Tank, Academie du Service, opens for business in the UK


London, - France’s leading customer service consultancy and Think Tank, Academie du Service, has opened for business in the UK with the launch of a White Paper on service culture, employee engagement and customer satisfaction, entitled “The UK and Services: the Service boost to the Bottom Line” with case studies from Decathlon, Rajapack, Eurostar, QVC and Trentbarton.

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Capgemini UK plc: Ad-blocking and the future of mobile advertising


While scrolling through my phone trying to read the news one morning this week, I almost lost count of the number of ads my eyes glanced at. It’s no doubt that it can often feel quite overwhelming; the level of information fatigue people experience these days is greater than ever before.read more

Informed Solutions scores double success in top women’s IT awards


Leading UK IT consultancy, Informed Solutions, have received two finalist nominations in the prestigious national Women in IT Awards. Global CEO Elizabeth Vega has been shortlisted for the Business Role Model of the Year Award, while Technical Consultant Lizzie Stutchbury is shortlisted for the Rising Star of the Year Award. read more

UK consumers now expect omni-channel customer service


The world of customer service is changing, with most queries and complaints now dealt with on email or phone, with a face to face meeting unlikely to be an option for the vast majority of complainants. The instantaneous nature of email and social media means that people expect a higher level of customer service, and demand resolutions to any issues promptly: 25% of survey respondents had their most recent complaint solved within a day which shows that the bar for quick, agile and effective solutions is getting higher. read more

Equiteq sells SAP data management consultancy to SNP AG


Equiteq, a consulting sector M&A specialist, is pleased to announce the sale of Harlex Management Ltd (“Harlex Consulting”) to SNP Schneider-Neureither & Partner AG. Equiteq acted as exclusive financial advisor to Harlex Consulting. The transaction completed on October 1, 2016. read more

What are the 99 Essential Business Questions?


Seven authors with more than 200 years of combined professional experience as management consultants, leaders and directors convened at the Institute of Directors in London for the official launch of their new book: The 99 Essential Business Questions on Tuesday 27th September. read more